Logging In and Account Security

Museum Exchange employs multiple layers of account verification to protect user accounts and maintain platform security.

This article explains how to log in, complete two-factor authentication, reset your password, and resolve common login issues.

Logging In

To log in to Museum Exchange:

Go to https://app.museumexchange.com/login
Enter the email address associated with your account
Enter your password
Select Log In
Complete the two-factor authentication by entering the code sent to the phone number associated with your account

Make sure you are using the same email address and phone number that are associated with your account.

Two-Factor Authentication

Museum Exchange uses two-factor authentication (2FA) to help protect your account.

After entering your email and password, you will be asked to complete a verification step using your cell phone number. You will receive a verification code by text message and be prompted to enter the code as part of the login process. This adds an extra layer of security and helps ensure that only authorized users can access the account.

If you are not receiving your 2FA code:

Confirm that you are using the phone number associated with your account
Confirm that the phone number is based in the US or Canada
Make sure your phone has service and can receive text messages
Request a new verification code

Resetting Your Password

If you forgot your password or cannot log in, you can reset it from the login page.

To reset your password:

Go to https://app.museumexchange.com/login
Select Reset Password
Enter the email address associated with your account
Check your inbox for password reset instructions
Follow the link in the email to create a new password
Return to the login page and complete log in, including two-factor authentication

If you do not see the reset email within a few minutes, check your spam, junk, or promotions folder.

Troubleshooting

I did not receive the password reset email

If you do not receive the password reset email:

Confirm that you entered the email address associated with your account
Check your spam or junk folder
Wait a few minutes and try again

I am getting an invalid email or password error

This usually means one of the following:

The email address entered is not the one associated with your account
The password was entered incorrectly
Your password has changed and needs to be reset

Try resetting your password and logging in again.

My password reset link expired

Password reset links expire after a certain length of time for security reasons.

If your reset link no longer works, return to the login page and request a new password reset email.

I cannot complete 2FA

If you successfully enter your email and password but cannot get past the 2FA verification step:

Confirm that you are using the phone number associated with your account
Confirm that the phone number is based in the US or Canada
Make sure your phone has service and can receive text messages
Request a new verification code

I was invited to create an account but still cannot log in

If you were invited to Museum Exchange but cannot create an account and log in:

Make sure you are using the same email address that received the invitation
Confirm that you completed the account creation process
Try resetting your password
Confirm that you are using the phone number associated with your account

Tips For a Smooth Log In Experience

Use the same email address throughout the donation process
Keep the phone number associated with your account up to date
Save your password in a secure password manager
Complete account sign-up as soon as you receive your invitation

Contact Support

If you cannot access your account and have tried all the above troubleshooting steps, contact us and include:

The email address you are trying to use
A brief description of the issue and any error message you are receiving
Whether the problem is related to your password or the 2FA verification code

This information helps our support team resolve the issue more quickly.