Two-Factor Authentication & Password Reset

If you are having trouble accessing your Museum Exchange account, this article explains how to sign in, complete two-factor authentication, reset your password, and resolve common login issues.

Signing in

To sign in to Museum Exchange:

1. Go to the Museum Exchange sign-in page.
2. Enter the email address associated with your account.
3. Enter your password. Select Sign In.
4. Complete two-factor authentication by entering the code sent to the phone number associated with your account.

Make sure you are using the same email address that received your invitation or that is associated with your existing account.

Two-factor authentication

Museum Exchange uses two-factor authentication (2FA) to help protect your account.

After entering your email and password, you may be asked to complete a verification step using your phone number. This adds an extra layer of security and helps confirm that only authorized users can access the account.

Depending on the setup, you may receive a verification code by text message or be prompted to complete phone-based verification as part of the sign-in process.

If you are not receiving your verification code

If you are not receiving your 2FA code:

• confirm that you are using the correct phone number
• make sure your phone has service and can receive text messages
• wait a few minutes and try again request a new code

If you still cannot complete sign-in, contact support.

Resetting your password

If you forgot your password or cannot sign in, you can reset it from the sign-in page.

To reset your password:

1. Go to the sign-in page.
2. Select Forgot Password.
3. Enter the email address associated with your account.
4. Check your inbox for password reset instructions.
5. Follow the link in the email to create a new password.
6. Return to the sign-in page and complete sign-in, including two-factor authentication.

If you do not see the reset email within a few minutes, check your spam, junk, or promotions folder.

Common sign-in issues

I did not receive the password reset email

If you do not receive the reset email:

confirm that you entered the correct email address check your spam or junk folder wait a few minutes and try again make sure you are using the email address connected to your Museum Exchange account

If you still do not receive the email, contact support.

I am getting an invalid email or password error

This usually means one of the following:

• the email address entered is not the one associated with your account the password was entered incorrectly
• your password has changed and needs to be reset

Try resetting your password and signing in again.

My password reset link expired

Password reset links may expire for security reasons.

If your reset link no longer works, return to the sign-in page and request a new password reset email.

I entered my password, but I cannot complete 2FA

If you successfully enter your email and password but cannot get past the verification step:

• confirm that the phone number connected to your account is correct
• make sure you can receive verification messages or calls request a new verification code if available

Contact support if you no longer have access to the phone number on file

I was invited but still cannot sign in

If you were invited to Museum Exchange but cannot access your account:

• make sure you are signing in with the same email address that received the invitation confirm that you completed the account setup process
• try resetting your password
• make sure you can complete two-factor authentication with the phone number associated with your account

If the problem continues, contact support and include the email address used for the invitation.

Tips for a smoother sign-in experience

• use the same email address throughout the donation process
• keep the phone number on your account up to date
• save your password in a secure password manager
• complete account setup as soon as you receive your invitation

Contact support

If you still cannot access your account, contact support and include:

• the email address you are trying to use a brief description of the issue any error message you are seeing
• whether the problem is related to your password or your verification code

This helps the support team resolve the issue more quickly.